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How to Contact the SiriusXM Customer Service Department

SiriusXM is the premier programmer of subscription audio in North America. It delivers a compelling ad-supported audio entertainment experience to 150 million listeners in the United States and Canada. They offer a wide selection of entertainment channels including sports, music, news, comedy, and more. All services are accessible to all ages and locations, from home and on-the-go. The company also offers connected vehicle services to automakers.

As with most other companies, SiriusXM has a customer service department to help customers with their questions or issues. This can include technical issues, billing problems, and more. However, many consumers are unhappy with the way the company handles these issues. Some of the most common complaints include rude customer service representatives, long wait times, and a lack of follow through.

Many SiriusXM subscribers complain that they have had to call the customer service department dozens of times in order to get their issue resolved. In most cases, a representative has failed to follow through on promises. There are also reports of customers who have had to pay for services that they had already cancelled.

SiriusXM has agreed to make it easier for customers to cancel contracts. This includes offering advance notice of automatic renewals. Additionally, the company has promised to change its compensation system to no longer pay incentives to customer service reps who retain customers, or those who "save" accounts.

SiriusXM has made a number of other changes, including removing free trials from its website and ensuring that customers receive adequate plan information before making a purchase. It also has agreed to pay $230,000 to the State of Arizona and to District of Columbia for unauthorized fees, and has agreed to a $3.8 million settlement in the case of a consumer complaint.

You can contact the SiriusXM customer service department by phone, email, or live chat. In addition, you can submit an online form for unresolved issues. When you are ready to speak with a customer service representative, you should have your Sirius account number handy. If you don"t have your account number, you can call your local SiriusXM office, which is located in Midtown Manhattan, New York City.

Depending on the nature of your problem, your SiriusXM customer service representative may be able to suggest a workaround. For instance, if you have problems with the device, your representative may be able to refer you to a product that you can purchase that will fix the issue.

If you still can"t find an answer to your question, you should try to get a second opinion from a different SiriusXM representative. This can be helpful in identifying areas of misunderstanding or miscommunication.

Depending on the type of SiriusXM account you are using, you may be able to use the service on multiple devices. You can even switch to a different service provider if you prefer. With over 350 channels available, you can enjoy SiriusXM"s audio entertainment anywhere you go. While the service is relatively inexpensive, you must be sure that you have a compatible device for streaming.